Troubleshooting User Login / Disabled / Reset Password

If you or a user is having trouble with Disabled User Account even after Password Reset it could be related to the Browser feature to allow you to 'Save Passwords' and you will need to clear the saved password for ampEducator.

Google Chrome (Desktop)

1. Open the Chrome menu (in newer versions this will appear as three dashed lines in the upper right corner
2. Select Settings
3. Click Show advanced settings
4. Click Manage Saved Passwords in the Passwords and Forms section
5. Click the X for any listed website you want to delete the passwords for.

Google Chrome (Mobile)

1. Open the Chrome menu (this will appear as three dots in the upper right corner)
2. Select Settings
3. Select Save Passwords
4. To delete select the Edit button and choose Delete (or the red minus sign) for any websites that should be forgotten.

Internet Explorer

To delete individual passwords, highlight the username pre-filled on the screen and select the Delete (not backspace) key. To delete all saved passwords:

1. Open the Tools menu (in newer versions this will appear as a gear icon in the upper right corner)
2. Select Internet Options
3. Select Content
4. Under AutoComplete, select Settings
5. Click Delete AutoComplete history...
6. To prevent AutoComplete in the future, make sure AutoComplete is deselected for User names and passwords on forms.

Microsoft Edge

1. Open the More actions menu (this will appear as three dotted lines in the upper right corner)
2. Select Settings
3. Select View advanced settings, near the bottom page
4. Under Privacy and services, click on the Manage by saved passwords
5. Click the X for any listed website you want to delete the passwords for.

Safari (Mac)

1. In the menu bar, open the Safari menu
2. Select Preferences
3. Go to the Autofill tab
4. Click the Edit button for Usernames and Passwords
5. Delete the corresponding entry

Note: Keychain Access also has the ability to store passwords for web browsers - you can use the program to delete any unwanted passwords for websites if you are having problems with your web browser.

Safari (Mac Mobile OS)

1. Open the Settings app
2. Select Safari
3. Under General, select Passwords & Autofill
4. Select Saved Passwords
5. To view the password, tap the webpage and enter in your phone passcode. To delete select the Edit button and choose Delete for any websites that should be forgotten.

Firefox (Windows)

1. In the menu bar, open the Tools menu (in newer versions this will appear as three dashed lines in the upper right corner)
2. Select Options
3. Go to the Security tab (older versions of Firefox will list this as Privacy)
4. Select Saved Passwords
5. To eliminate all existing password, select Remove all. To eliminate specific saved passwords, select View Saved Passwords and delete just those associated with the page you're removing. If you wish, deselect the option for Remember passwords - this will prevent passwords from being saved in the future.

Firefox (Mac)

1. In the menu bar, open the Firefox menu
2. Select Preferences
3. Go to the Security tab (older versions of Firefox will list this as Privacy)
4. Select Saved Passwords
5. To eliminate all existing password, select Remove all. To eliminate specific saved passwords, select View Saved Passwords and delete just those associated with the page you're removing. If you wish, deselect the option for Remember passwords - this will prevent passwords from being saved in the future.